Nagarnia

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✥Shop Policy✥

Order Processing TimesOrder processing times (the time it takes to pack and ship out your order) typically fall between 7 to 21 business days.This is a single person operated business. A major shop update can result in longer processing time.✦Estimated Transit & Delivery TimesAll orders from our shop ship via Japan Post.Domestic orders (within Japan) typically take between 2 to 5 days to be delivered.International orders (outside of Japan) typically take between 5 to 4 weeks to be delivered.✦Order CancellationsDuring our normal operations, our shop accepts order cancellations within 2 hours of the order being placed. Please note that there is a 10% processing and restocking fee charged for all cancelled orders.During major shop updates (ex: holiday sales or public drops), we do not accept ANY order cancellations.✦Returns & ExchangesAll sales are final. We do not accept Returns. Please read over any item descriptions, dimensions, and grading guides carefully before purchasing.We DO accept exchanges for other shop items of equal or lesser value, as long as the exchange is requested within 10 days of original order delivery! Customer will be responsible for all costs related to the exchange, including shipping from us. Please contact [email protected] with your name and order number to request an exchange.Exchanges may be determined on a case by case basis and we reserve the right to deny any exchange requests.✦Address ChangesWe are only able to change an order's shipping address if the shipping label has not yet been printed. Once the label has been printed & the automated shipping confirmation email has gone out, we cannot reroute the order. Customer must wait until the order bounces back to our P.O. Box, then we can take the next steps (see next section).✦Return to Sender OrdersFor returned orders, Customer may choose to have the order reshipped (Customer is responsible for reshipment fees), or may choose to have the order refunded minus original shipping costs & the 10% restocking fee.✦Combining Multiple Orders TogetherWe do NOT combine orders within the same customer if these items are available without any wait. Similarly, orders that have already had a label printed will not be combined.Orders with the combination of pre-orders will be sent AFTER pre-orders are done and ready to be sent. If you want items that are in stock to be sent before pre-orders, please purchase them separately.Pre-order items usually take 2 months (after the deadline) minimum on production & preparation.✦Order Damaged or Incorrect Upon ArrivalIf an item from your order arrived in a damaged state, or you received the wrong item, we will be happy to look into it and help! To ensure accurate and speedy assistance on the issue, please complete the following steps:1. Take at least one photo of the item, clearly showing the damage/wrong item received. Make sure the photograph is well-lit. If the photo is grainy or dark, we may ask for a new photo. Send the photo(s) to our customer service inbox, [email protected], and include your full name, order number, and written description of the issue.2. Once we read your e-mail, we will then work with you on a resolution, whether it be a refund, replacement, or instructions on how to easily fix the problem (ex: bent pinbacks). In some instances, we may require that the Customer sends us back the defective or incorrect item. If this is requested, Customer will not be responsible for any costs associated with the exchange or reshipment.✦Lost Orders - Stuck in TransitIf order tracking has not updated and is stuck "In Transit"...We always recommend reaching out to your local post office to see if they have any information regarding your package! We get the same information as you do when it comes to tracking. Contacting your local post office with your tracking number can be more helpful.International (outside of Japan) customers - it is very common for tracking to rarely update, or even update at all. Please do not be alarmed if your tracking does not update for many weeks at a time. We do not consider international packages to be lost until at least 3 full months have gone by since the shipment date (Same applies to non tracked shipping). If it has been 3 months without delivery, please contact us so that we may look into it for you.Non tracked orders can take longer than normal shipping. Please allow them more time.✦Lost Orders - Marked as DeliveredOnce we hand something off to the Japan Postal Service for shipping, what happens is completely out of our hands - especially after the package has been marked as “Delivered”.*Lost stamped mail which do not have tracking can be found if you follow these steps. We no longer give refunds for these mail when lost unless it was sent back to us.Your local post office will always be most qualified to help you locate your delivered package in these situations, but we also have some tips that have helped customers locate their packages in the past:1. Wait a couple of days to see if the package shows up -- Shipping carriers may sometimes prematurely label packages as "Delivered" when in actuality, they are still sitting at the post office or mail truck waiting to be delivered the next business day.2. If a few days have passed and you are still unsure of your package's whereabouts, please call your nearest local post office to make sure that your package is not being held there. The workers may be able to talk directly with the mail carriers to see if the carrier remembers dropping the package off at your address. Sometimes, there are also comments left in their records of where the package was placed. If you contact your regional/local post office, they are usually able to look up the exact GPS location of where your package was dropped off.3. Try asking your neighbors to see if something got mixed up or was delivered to the wrong door.4. If you live with others, double-check everyone else in the household to make sure they didn't bring your package inside and/or open it up for you.5. Check all areas of your property -- could it have gotten swept away or blown somewhere nearby? Be sure to check your yard, front/back door, porch, bushes, etc.We have changed our refund policy; we no longer give refunds if your package gets lost or damaged during delivery. If you choose either of the following:
-Economy International
-Economy International +
-Free shipping (when over $50)The Express International (EMS) option has coverage for your order, which allows you to get a full refund if your package gets lost/damaged. Please be mindful when you choose your shipping options.Please contact us if you are in need of specific shipment details to aid in a mail search request.✦__International Customs__Our shop is not responsible for any customs, fees, VAT, taxes, or import duties associated with outgoing orders. The recipient of the package is responsible for paying any charges incurred upon arrival. Please contact your local customs office for more information.✦Forgot To Apply Discount CodeUnfortunately, discount codes cannot be applied retroactively. If you forgot to use a discount code, you may request to cancel your order within 2 hours of placing the order, but as per our shop policy, a 10% processing and restocking fee will still be applied to the cancelled order.✦Anti-Harassment Policy & Right to Refuse ServiceWe have the right to refuse service to any Customer who exhibits harmful, rude, or manipulative behavior to our shop or employees over e-mail, messaging, or otherwise. In this event, any outstanding orders associated with Customer will be cancelled and a ban will be implemented.